Head of Field Operations, Incentives & Deployment
Biogen
About This Role:
As the Head of Field Operations, Incentives & Deployment, you will serve as the key architect for the motivation and direction engine of our entire field organization. Your mission is to design and execute incentive compensation plans and field deployment strategies that align with Biogen and franchise goals. This role demands transformation in process discipline, governance, strategic influence, and automation. You will architect the ideal future state and lead this transformation while overseeing day-to-day operations critical to field direction and motivation. Additionally, you will assess and upgrade the current field inquiry process, adding it to your department to enhance efficiency, given that over 80% of inquiries are IC-related. By guiding a team where technical accuracy, governance, project management, and strong communication are paramount, you will maintain field morale and organizational trust. This position is essential in optimizing customer engagement across four franchises and the Market Access team.
What You’ll Do:
Transform the deployment, Incentive Compensation, and field inquiry current state towards a strategic, disciplined, and influential organization.
Oversee the design, development, and delivery of incentive compensation plans, field alignments, and call plans.
Monitor and fine-tune the upgraded field inquiry process, ensuring actionable insights and customer satisfaction.
Establish new standards for delivery, stakeholder engagement, and assess opportunities to streamline work via technology upgrades.
Oversee the design and implementation of IC plans that drive strategic behaviors such as market share growth and portfolio selling.
Develop specialized deployment and incentive models for Field Market Access and Strategic Account Managers.
Who You Are:
You are a strategic thinker who thrives in a dynamic environment, understanding the nuances of field operations and the impact of changes on motivation. You confidently present complex models to leadership. Your experience in transforming functions across processes, people, and technology equips you to drive change effectively. You possess exceptional organizational skills, managing critical paths under tight timelines. You are an innovative problem solver who seeks to evolve traditional models to meet changing market dynamics.
Required Skills:
Bachelor’s degree with a minimum of 15 years’ experience in Pharmaceutical Commercial Operations of advancing responsibility
Deep expertise in Incentive Compensation and field deployment/alignments
Executive presence with the ability to present complex models and shifts to Franchise Heads and other commercial leaders.
Experience in upgrading functions across processes, people, and technology
Comfort with large-scale data sets and collaboration with data scientists
Ability to drive transformation and strategic influence
People leadership experience
Additional Information
Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.
Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.
In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being; including, but not limited to:
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year
- Employee Resource Groups participation
Why Biogen?
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.