Capability Building Manager
Salary Range:
96.600,00 CHF - 179.400,00 CHF
Band
Level 4
Job Description Summary
Location: Rotkreuz, Switzerland #LI-HybridPurpose of the role:
The Capability Building Manager is accountable for deploying and executing the country capability building strategy across Marketing, Sales, Value & Access (V&A), and Medical Affairs. The role localizes and deploys global capability programs and curricula to ensure business relevant, role-based capabilities are built and sustained. Together with the CE & Capability Building Lead, it acts as the country point of accountability for capability deployment, adoption, and effectiveness, aligned with International priorities and learning governance. The role ensures capability building delivers measurable business impact and avoids fragmented or duplicative learning. It partners closely with functional leaders to embed capabilities into country ways of working and business cycles.
This position is part of the Execution Excellence team and reports into the Execution Excellence Head.
Job Description
Major Accountabilities
1. Country Capability building strategy deployment & execution
Aligned with global strategy, localize and deploy industry leading capabilities programs/curricula across the 4 key functions (Marketing, Sales, V&A, Medical Affairs), in partnership with respective functional heads, to optimize capability excellence, agility and knowledge retention, to enable the organization to be future ready
Drive performance improvement through learning experiences that deliver measurable business impact
Lead the deployment/execution of the country capability strategy and 12–24 month roadmap for the assigned functional audiences, in partnership with respective functional leads (that remain responsible for building the capability strategy), and aligned with global International priorities and frameworks (e.g. ICE, IMAX, DAP, new engagement models) and International unit learning council direction.
Translate global functional strategy and frameworks and country business priorities into clear, role-based capability building requirements. Partner with TA Heads and functional leads to align/orchestrate capability development to enable business priorities.
Deliver and coordinate function agnostic capabilities (e.g. AI upskilling, storytelling, etc.)
Conduct trainings / ensure trainings are delivered and monitor the KPIs.
2. Capability Needs Assessment & Prioritisation
Continuously assess country specific capability gaps across 4 key functions (Marketing, Sales, Medical Affairs and V&A), by building on assessment insights, performance signals, functional stakeholder inputs, internal and/or external benchmarks, and in alignment with International Unit Learning Council strategy and priorities (P&O/T&D), and to enable country business priorities
Prioritise and Orchestrate capability building needs and programs, curricula deployment across initiatives and functions to avoid duplication, learner audience overload, and fragmented training approach. Ensure best practices sharing across teams within and across local teams.
Ensure capability building focus is synchronized around country business strategic moments (e.g. launches, commercial cycles, program go live, etc.).
Execute external trends landscape overview for Marketing, Sales, V&A, Medical Affairs capabilities.
Localize and deploy Marketing, Sales, MA, V&A training/curricula, which has been globally developed (CLS C&MA, IMACE, GMA, V&A Access Excellence), reviewed and approved by local functional leaders (country functional leads remain accountable to review and approve the content)
3. Capability Framework & Standards
Operationalize and assure adherence to country capability standards; monitor effectiveness and recommend enhancements to the Capability Head based on insights.
Advance existing capabilities by partnering with Technology teams to incorporate global platform user skillset within country teams
Support change management capability needs and adoption of new technology
4. Curriculum Governance, Localization & Deployment
Manage end-to-end learning journeys (onboarding → core → advanced) for the functional audience; set standards and design principles
Localize and deploy global / International curricula and industry leading programs, ensuring country relevance without reinventing content.
Coordinate country rollout and timing of curricula in line with business priorities and change capacity.
Monitor program/curricula adoption & effectiveness to report to respective functional heads
Ensure trainings are delivered, monitoring and checking KPIs, conducting trainings where applicable.
5. Enablement Beyond Training
Ensure capability building goes beyond formal training to include enablement, reinforcement, coaching support, best practice sharing, and communities of practice.
Embed capabilities into country routines and ways of working (planning commercial and functional cycles, governance, functional forums).
Support functional leaders in role modelling and reinforcing new capabilities.
6. Adoption, Effectiveness & Continuous Improvement
Monitor capability building adoption and effectiveness at country level using feedback, behavioural indicators, and performance signals.
Adjust the capability roadmap and learning journeys based on insights and evolving business needs, in partnership with respective country functional leads
Continuously assess the capability building activities to retire low value or redundant activities and to maintain a focused on high impact activities.
7. Stakeholder Partnership & Governance
Partner closely with country functional leadership (Marketing / Sales / V&A / Medical) to ensure capabilities are business and functional relevant, adopted, and sustained.
Work with Customer Excellence, DAP, Integrated Insights, Field Excellence, and global functional CoE to align capability needs with process and tool changes.
Maintain effective partnerships with external vendors for training deployment and/or delivery
Ensure efficient budget mgmt & vendor selection aligned with Int’l Learning Council guidance and shared strategic goals
Vendors operational management to support Sales, Marketing, MA and V&A programs/curricula delivery
8. Marketing Capability Building Lead (Role Specific)
Localize and deploy global marketing curricula; integrate learning into brand planning, launch, and commercial cycles.
Ensure consistent adoption of standard marketing ways of working and tools through reinforcement and best practice sharing.
Focus on Future Marketing Capabilities needed to prepare country teams, specifically on AI and Integrated OC as well as novel GTM models
Stay at forefront of external marketing capability evaluations and trends to transform the function into an agile learning organization with capabilities that go beyond pharmaceuticals, with best-in-class methodologies, and approaches
Track marketing capability maturity and adoption at country level and feed insights back into roadmap planning.
Essential Requirements
Bachelor’s degree in business, science, or a related field; advanced degree preferred
Full professional proficiency in English and German
Proven experience Experience in pharmaceutical, healthcare, or complex regulated environments
Experience in sales, marketing, medical or value & access
Capability needs assessment and learning journey design
Localization and deployment of global curricula
Stakeholder partnership across commercial and medical functions with the ability to influence without direct authority
Strong execution and orchestration skills
Why Novartis?
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that
change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards:
Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity and Inclusion / EEO:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Skills Desired
Agility, Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model