RA Capital

Overview:

The Director of Office Services and Administration is responsible for overseeing and optimizing all facets of office management, facilities, and administrative services. This senior role ensures that the office environment is efficient, professional, safe, and supportive of the organization's strategic goals. The successful candidate will drive process improvements, manage budgets, supervise administrative staff, and serve as a critical liaison between departments to foster a seamless operational workflow. The ideal candidate must thrive in a fast-paced, high-touch environment.

Key Responsibilities:

Leadership & Executive Assistant Team Management: Supervise and mentor administrative team, fostering a culture of high performance and continuous improvement. Build and maintain a dynamic capacity-planning model to match EA headcount to partner/senior executive needs, factoring in travel seasons, board-meeting cycles, and parental leaves. Design a tiered support structure (primary EA, secondary backup, shared services pool) so every senior executive has seamless coverage. Establish OKRs/KPIs for each EA, inclusive of in office vs remote coverage. Conduct regular performance reviews and provide professional development opportunities.

Office Operations Management: Oversee day-to-day office services, including facilities management, mail distribution, reception, and administrative support. Develop, implement, and maintain policies and procedures to ensure efficient office operations. Manage the Administrative team and office services team, ensuring consistent coverage for the executives, top-notch support, and seamless office operations.

Facilities & Vendor Management: Manage costs, ensuring we are efficient and uncompromising in quality purchasing and vendor management. Analyze expenses and implement cost-reduction strategies without compromising service quality. Coordinate maintenance, repairs, and enhancements for office spaces. Establish and manage relationships with external vendors and service providers. Support offices in NYC and San Francisco as needed.

Project Management & Strategic Initiatives: Support office relocation, renovation, and expansion projects. Collaborate with IT, HR, and Finance departments to support company-wide initiatives and technology integration.

Compliance & Risk Management: Ensure that all office operations adhere to local, state, and federal regulations, including OSHA safety and environmental standards. Develop and oversee emergency procedures and business continuity plans.

Communication & Coordination: Act as the primary point of contact for administrative issues across the organization. Facilitate effective internal communications to support collaborative work environments.

Required Qualifications: Bachelor's degree required, advanced degree a plus. 15+ years of progressively responsible experience in office management, facilities administration, or a similar role. Demonstrated leadership experience with a proven ability to manage and develop large teams. Strong financial acumen, including experience managing budgets and vendor contracts. Excellent organizational, problem-solving, and project management skills. Exceptional written and verbal communication skills.

Key Requirements: Must be based in the Greater Boston area. Must be willing to work on a hybrid schedule out of our Boston based office. Must be authorized to work in the United States without any sponsorship.

Massachusetts base pay range: $150,000 - $220,000 USD