RA Capital

As an IT Service Desk Specialist, you will be a key member of the IT Operations team, providing frontline technical support to employees across the organization. You will bring curiosity, a passion for technology, and a strong customer-service mindset to a fast-paced, collaborative environment. The ideal candidate is an effective communicator who enjoys solving problems and continuously learning new technologies.

Essential Job Functions:

- Provide technical support by troubleshooting and resolving issues submitted through the IT ticketing system

- Manage and resolve service desk tickets in a timely manner, coordinating with employees to identify root causes and solutions

- Collaborate with other members of the IT team to diagnose and resolve more complex technical issues

- Escalate issues as needed while maintaining clear communication and ownership

Required Knowledge, Skills, and Abilities:

- Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent practical experience

- Strong customer service skills, preferably gained in a professional work environment

- Excellent written and verbal communication skills

- Ability to prioritize tasks effectively and manage time in a dynamic environment

- Professional demeanor with strong interpersonal and teamwork skills

- Working knowledge of Windows and macOS operating systems, as well as mobile platforms (iOS and Android)

- Experience with Google Workspace preferred

- Prior troubleshooting experience is a plus but not required

What You Will Get to Do:

- Gain hands-on experience solving real-world technical challenges in a dynamic IT environment

- Work with and support technologies including Okta, Google Workspace, Microsoft 365, Netskope, Cisco Meraki, KnowBe4, JAMF, and Intune

- Receive mentorship from experienced IT professionals to support your technical and professional development

- Develop insight into how IT Operations supports and enables the broader business

Working Hours:

- Hybrid schedule with on-site presence in our Boston office

- Occasional early or late hours may be required to support team coverage

Massachusetts base pay range: $70,000 - $90,000 USD